Support

• General support: support@vorthra.com
• Billing support: billing@vorthra.com
• Privacy requests: privacy@vorthra.com
• Security reports: security@vorthra.com
• Abuse reports: abuse@vorthra.com
• Legal notices: legal@vorthra.com

• Account access and magic-link sign-in issues.
• Organization access, invites, roles, and profile settings.
• Billing, subscriptions, Stripe checkout, and billing portal issues.
• Vorthra Record creation, uploads, URLs, processing status, and public pages.
• QR code, badge, and PDF generation issues.
• API key setup, revocation, scopes, and authentication failures.
• Plan limits, feature access, audit logs, and analytics availability.

Please include enough context for us to investigate quickly.

• Your account email.
• Organization name or slug.
• Your role in the organization, if known.
• Public Vorthra Record URL or Vorthra Record ID, if relevant.
• API key prefix, if relevant. Do not send raw API keys.
• Billing plan and Stripe checkout context, if relevant.
• Steps to reproduce, screenshots, browser, operating system, and approximate time.

Send vulnerability reports to security@vorthra.com and abuse reports to abuse@vorthra.com.

Do not access, modify, delete, or exfiltrate data that is not yours. Do not publicly disclose security issues before we have had a reasonable opportunity to investigate.

A Vorthra Record proves that a verified person created a Digital Record for a specific version of a file at a recorded point in time. A Vorthra Record does not prove authorship, factual truth, legality, who physically created the content, official status, copyright ownership, license scope, consent validity, or legal enforceability.

• Provide legal advice.
• Confirm copyright ownership or license validity.
• Guarantee that a Vorthra Record will be accepted as evidence.
• Recover raw API keys.
• Reveal private information from another account or organization.
• Bypass organization roles, owner permissions, billing, plan limits, or feature gates.